PLEASE NOTE  ALL ORDERS WITHIN AUSTRALIA ARE SHIPPED VIA AUSTRALIA POST EXPRESS POST.

We offer free shipping for all orders over $150.  Deliveries up to $150 incur a $15 postage fee for Australia wide delivery and $30 worldwide. Items up to $350 will be sent via Australia Post with signature on delivery within Australia with an expected delivery time of 2-5 days. Worldwide delivery is via Australia Post airmail  with signature on delivery and an expected delivery of 7 – 14 days. Australia wide orders over $350 will be sent via DHL unless delivery is to a post office box in which case they will be sent Express Post with signature on delivery. Orders received on weekends and public holidays will be processed on Tuesday or the next business day.

Preston Zly footwear is made to standard and accepted sizes, but we understand there is variation in our customer’s foot shape and width.

We therefore offer to exchange a pair of our shoes for another size in the same style and colour way if necessary.  The pair to be exchanged must not be scuffed or damaged in any way (we suggest first trying them on on a carpeted surface).

If we are unable to match the item(s) to be exchanged due to availability, we offer an exchange for other items to equal value, a credit to the same value to be used online or at our store, or a full refund.

Please note there is no refund on items which were bought ON SALE.

If you cannot find the size you want in the colour ways offered, we can arrange a special order for you. Simply contact us on enquiry@prestonzlydesign.com

Please note this service does not apply to our Vintage range.

We can accommodate our customers requiring footwear sizes outside our standard range, either extra large or small.

Styles in colour ways available on this site only can be ordered in special sizes. This service will take approximately 5 weeks due to the item having to be specially made. Prices remain the same as specified on the site for ready-made items. Please note this service does not apply to our Vintage range.

Please contact us at enquiry@prestonzlydesign.com to arrange this service.

We offer a renovation service for Preston Zly shoes - so if you have a much loved pair that is looking a little 'down at heel' bring them in to us for an assessment - occasionally we come across the odd pair that is  beyond repair but more often than not we can give your old shoes a new lease on life and bring them back to great condition - this is the beauty of well made slow fashion. Prices for this vary depending on what we need to do!

Preston Zly Design is committed to providing great quality goods and exceptional customer service. We endeavor to ensure that all items listed on our website are in stock and priced correctly. In the event that an item ordered is unavailable or unable to be filled you will be notified to arrange an agreeable alternative item, a credit to the same value to be used online or at our store, or full refund.