Frequently Asked Questions


Womens footwear size guide


We offer free shipping for all orders.  Items will be sent via Registered Post within Australia with an expected delivery time of 2-5 days. International Shipping is via Airmail with E.M.S. number with an expected delivery of 7 – 14 days. Orders received on weekends and public holidays will be processed the next business day.

Customer Service

Preston Zly Design is committed to providing great quality goods and exceptional customer service. We endeavor to ensure that all items listed on our website are in stock and priced correctly. In the event that an item ordered is unavailable or unable to be filled you will be notified to arrange an agreeable alternative item, a credit to the same value to be used online or at our store, or full refund.

Returns and Exchange Policy

We hope you love your new purchase and continue shopping with us.


Preston Zly footwear is made to standard and accepted sizes, but we understand there is variation in our customer’s foot shape and width.

We therefore offer to exchange a pair of our shoes for another size in the same style and colour way if necessary.  The pair to be exchanged must not be scuffed or damaged in any way (we suggest first trying them on on a carpeted surface).

If we are unable to match the item(s) to be exchanged due to availability, we offer an exchange for other items to equal value, a credit to the same value to be used online or at our store, or a full refund.

Please note there is no refund on SALE items.

Special Orders

We can accommodate our customers requiring footwear sizes outside our standard range, either extra large or small.

Styles in colour ways available on this site only can be ordered in special sizes. This service will take 3 – 4 weeks due to the item having to be specially made. Prices remain the same as specified on the site for ready-made items. Please note this service does not apply to our Vintage range.

Please contact us to arrange this service.